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Prime Enrollees , All Regions
Customer Service
2003
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 55 59 59
CONUS MHS 51 54 47
Region 1 47 46 43
Region 2 50 48 45
Region 3 55 52 49
Region 4 52 53 42
Region 5 41 49 45
Region 6 58 60 50
Region 7/8 48 56 49
Region 9 57 63 52
Region 10 44 57 37
Region 11 56 60 54
Region 12 57 68 53
Europe 62 58 55
Asia 51 61 61
Latin America 30 42 53
Alaska 59 63 51
Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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 Prime Enrollees   Enrollees with Military PCM   Enrollees with Civilian PCM   Standard/Extra Users  
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