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Prime Enrollees , All Regions Customer Service |
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| 2001 | 2002 | 2003 | Trend | |
| Benchmark | 57 | 57 | 58 | 0 |
| CONUS MHS | 47 | 49 | 51 | 4 |
| Region 1 | 37 | 41 | 45 | 8 |
| Region 2 | 46 | 45 | 48 | 2 |
| Region 3 | 49 | 50 | 52 | 3 |
| Region 4 | 50 | 51 | 49 | -1 |
| Region 5 | 40 | 44 | 45 | 5 |
| Region 6 | 49 | 53 | 56 | 7 |
| Region 7/8 | 50 | 50 | 51 | 1 |
| Region 9 | 52 | 57 | 57 | 5 |
| Region 10 | 51 | 46 | 46 | -5 |
| Region 11 | 52 | 53 | 57 | 5 |
| Region 12 | 55 | 55 | 59 | 4 |
| Europe | 54 | 51 | 58 | 4 |
| Asia | 48 | 55 | 58 | 9 |
| Latin America | 51 | 30 | 42 | -10 |
| Alaska | 47 | 54 | 58 | 11 |
| Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||