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Prime Enrollees , Region 1
Customer Service
2003
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 55 59 59
CONUS MHS 51 54 47
Region 1 47 46 43
305th Med Grp-McGuire 47 39 45
436th Med Grp-Dover 48 54 55
66th Med Grp-Hanscom 49 47 51
89th Med Grp-Andrews 47 45 48
Dewitt ACH 45 50 36
Guthrie AHC 54 53 57
Keller ACH 47 47 41
Kimbrough ACC-Ft Meade 59 48 48
NACC Groton 45 43 47
NACC Newport 45 49 52
NACC Portsmouth NH 50 53 48
NMCL Quantico 47 45 48
NNMC Bethesda 56 45 42
Out of Catchment Region 01 37 46 35
Walter Reed AMC 50 43 52
Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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 Prime Enrollees   Enrollees with Military PCM   Active Duty   All Users