Prime Enrollees , 2003 Composite Scores, Region 12


Prime Enrollees , Region 12 2003 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	75	77	90	89	58	83	59	69	72	74	87
CONUS MHS	74	68	70	87	86	51	81	52	56	63	66	85
Region 12	75	72	71	88	85	59	82	54	57	61	65	86
15th Med Grp-Hickam	76	76	69	90	88	55	80	57	59	54	69	90
NMCL Pearl Harbor	76	73	73	88	86	64	86	59	55	62	57	86
Tripler AMC	75	72	71	87	84	58	82	55	57	60	66	84
Source: 2003 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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