Prime Enrollees , Customer Service , Asia


Prime Enrollees , Asia Customer Service 2003
	Problem Finding/Understanding Written Material	Problem Getting Help from Customer Service	Problem with Paperwork
Benchmark	55	59	59
CONUS MHS	51	54	47
Asia	51	61	61
121st Gen Hosp-Seoul	45	60	49
18th Med Grp-Kadena AB	*******	*******	*******
374th Med Grp-Yokota AB	*******	*******	*******
51st Med Grp-Osan AB	*******	45	48
NH Guam-Agana	*******	*******	*******
NH Okinawa	*******	*******	57
NH Yokosuka	48	72	80
Source: 2003 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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