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Prime Enrollees , Region 2
Customer Service
2003
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 55 59 59
CONUS MHS 51 54 47
Region 2 50 48 45
1st Med Grp-Langley 55 41 40
4th Med Gr-Seymour Johnson 54 55 49
McDonald ACH 34 46 45
NH Camp Lejeune 41 47 50
NH Cherry Point 59 54 66
NMC Portsmouth 55 56 41
Womack AMC 54 40 47
Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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