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Prime Enrollees , Region 3
2003 Composite Scores
  Total Score Ease of Access Communication and Customer Service Ratings Prevention
  Total Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care
Trends  
Benchmark NA 75 77 90 89 58 83 59 69 72 74 87
CONUS MHS 74 68 70 87 86 51 81 52 56 63 66 85
Region 3 74 67 71 86 85 52 82 54 57 65 67 86
20th Med Grp-Shaw 74 71 68 88 90 47 77 51 50 61 80 82
45th Med Grp-Patrick 76 72 74 89 84 53 89 57 58 65 60 90
6th Med Grp-MacDill 74 66 71 88 83 47 88 55 59 63 61 89
78th Med Grp-Robins 75 70 70 87 86 48 82 53 59 65 69 88
Eisenhower AMC 73 68 66 81 84 49 78 52 56 69 68 87
Martin ACH 74 69 71 85 86 57 83 48 53 74 62 86
Moncrief ACH 81 75 82 90 93 50 86 59 73 73 79 86
NH Beaufort 75 76 79 93 89 59 81 51 54 61 59 79
NH Charleston 79 75 79 90 89 57 85 55 66 67 78 86
NH Jacksonville 74 64 70 86 85 51 82 57 56 63 64 86
Out of Catchment Region 03 75 65 72 85 85 60 84 59 56 61 72 89
Winn ACH 69 63 66 82 80 45 70 45 47 67 66 80
Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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