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Prime Enrollees , Region 4
Customer Service
2003
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 55 59 59
CONUS MHS 51 54 47
Region 4 52 53 42
16th Med Gr-Hurlburt Field 46 45 50
325th Med Grp-Tyndall 65 62 56
42nd Med Grp-Maxwell 54 54 52
81st Med Grp-Keesler 50 50 44
96th Med Grp-Eglin 57 44 36
Fox AHC 55 55 38
Lyster ACH 48 42 52
NH Pensacola 52 54 49
Out of Catchment Region 04 51 56 30
Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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