Prime Enrollees , 2003 Composite Scores, Region 5


Prime Enrollees , Region 5 2003 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	75	77	90	89	58	83	59	69	72	74	87
CONUS MHS	74	68	70	87	86	51	81	52	56	63	66	85
Region 5	71	67	69	85	83	45	76	47	53	58	63	85
375th Med Grp-Scott	75	72	72	87	88	52	78	56	58	60	68	87
74th Med Grp-Wright-Patt	75	75	73	88	85	48	76	56	58	62	65	90
Blanchfield ACH	63	57	59	76	74	43	77	40	38	54	53	79
Ireland ACH	70	66	65	86	84	47	79	41	50	59	59	85
NH Great Lakes	70	70	70	82	83	39	60	49	56	62	65	85
Out of Catchment Region 05	74	68	77	91	86	45	79	46	60	57	68	86
Source: 2003 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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