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Prime Enrollees , Region 5
Customer Service
2003
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 55 59 59
CONUS MHS 51 54 47
Region 5 41 49 45
375th Med Grp-Scott 50 53 54
74th Med Grp-Wright-Patt 43 52 48
Blanchfield ACH 41 42 46
Ireland ACH 40 45 56
NH Great Lakes 36 47 34
Out of Catchment Region 05 41 54 40
Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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