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Prime Enrollees , Region 6
2003 Composite Scores
  Total Score Ease of Access Communication and Customer Service Ratings Prevention
  Total Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care
Trends  
Benchmark NA 75 77 90 89 58 83 59 69 72 74 87
CONUS MHS 74 68 70 87 86 51 81 52 56 63 66 85
Region 6 75 69 71 86 85 56 87 57 58 62 69 86
12th Med Grp-Randolph 78 72 72 88 88 57 84 66 64 67 69 91
2nd Med Grp-Barksdale 75 69 70 89 83 51 80 55 59 62 71 89
314th Med Grp-Little Rock 77 70 70 88 88 62 87 56 59 58 78 91
59th Med Wing-Lackland 75 73 65 89 87 60 73 55 55 58 73 87
72nd Med Grp-Tinker 76 74 75 92 86 54 83 54 55 56 69 90
7th Med Grp-Dyess 78 74 76 90 88 60 83 60 63 63 66 87
82nd Med Grp-Sheppard 70 67 64 82 84 51 86 51 48 59 53 83
Bayne-Jones ACH 72 66 70 84 82 49 87 52 49 56 63 83
Brooke AMC 77 70 74 88 87 50 81 60 66 74 62 90
Darnall ACH 72 64 66 79 80 58 91 58 55 59 64 79
NH Corpus Christi 77 71 68 87 87 59 87 61 62 68 73 86
Out of Catchment Region 06 77 68 76 90 87 54 87 55 65 63 72 87
Reynolds ACH 76 70 71 78 82 63 98 60 52 67 71 84
Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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