Prime Enrollees , 2003 Composite Scores, Region 9


Prime Enrollees , Region 9 2003 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	75	77	90	89	58	83	59	69	72	74	87
CONUS MHS	74	68	70	87	86	51	81	52	56	63	66	85
Region 9	75	70	71	87	88	57	85	55	60	65	65	83
30th Med Grp-Vandenberg	77	70	68	92	90	56	88	56	58	53	76	92
61st Med Squad-Los Angeles	77	67	69	89	88	56	86	60	57	72	79	86
95th Med Grp-Edwards	81	75	71	90	86	62	92	64	70	82	66	90
NH Camp Pendleton	75	72	76	89	88	58	86	53	56	57	64	81
NH Twentynine Palms	76	69	77	89	88	51	83	58	60	70	63	78
NMC San Diego	75	69	68	85	87	60	81	54	60	67	66	83
Weed ACH	73	65	66	85	83	63	82	57	54	67	56	81
Source: 2003 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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