Click for Trend data  Return to Main Page    Help
Enrollees with Military PCM , All Regions
Customer Service
2003
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 55 59 59
CONUS MHS 51 53 48
Region 1 47 45 43
Region 2 50 47 45
Region 3 53 51 47
Region 4 47 48 45
Region 5 42 48 45
Region 6 58 61 49
Region 7/8 50 56 51
Region 9 58 62 50
Region 10 50 60 45
Region 11 55 60 52
Region 12 54 66 54
Europe 59 59 55
Asia 49 63 60
Latin America 25 45 52
Alaska 59 63 51
Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
Download Page
Return to Main Page   Help
Click below to view this table by other groups
 Prime Enrollees   Enrollees with Military PCM   Enrollees with Civilian PCM   Standard/Extra Users  
Active Duty   Active Duty Dependents   Retirees and Dependents   All Users