Enrollees with Military PCM , 2003 Composite Scores, Region 1


Enrollees with Military PCM , Region 1 2003 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	75	77	90	89	58	83	59	69	72	74	87
CONUS MHS	73	68	69	86	85	51	80	51	55	63	65	85
Region 1	72	67	70	86	86	45	71	47	55	64	68	88
305th Med Grp-McGuire	70	65	62	86	87	43	78	37	48	60	63	88
436th Med Grp-Dover	73	70	67	90	86	50	74	50	57	57	60	88
66th Med Grp-Hanscom	75	63	69	89	90	48	76	49	62	69	74	89
89th Med Grp-Andrews	76	71	70	88	88	48	*******	58	62	61	80	87
Dewitt ACH	73	67	69	85	84	44	78	51	57	66	72	89
Guthrie AHC	68	60	67	83	80	54	72	44	50	56	58	82
Keller ACH	74	67	78	89	87	44	57	53	61	68	76	85
Kimbrough ACC-Ft Meade	71	65	63	85	83	50	74	46	53	69	63	90
NACC Groton	69	66	68	82	84	45	70	41	52	61	66	84
NACC Newport	79	76	77	90	89	48	81	62	67	72	74	92
NACC Portsmouth NH	75	73	74	92	88	50	74	50	57	57	73	87
NMCL Quantico	73	64	67	89	88	46	77	44	56	72	69	84
NNMC Bethesda	72	70	68	82	88	48	72	48	54	61	63	90
Out of Catchment Region 01	70	65	81	84	87	37	63	41	55	56	71	83
Walter Reed AMC	71	67	63	81	87	45	61	45	55	71	70	92
Source: 2003 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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