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Enrollees with Military PCM , Region 1
Customer Service
  2001 2002 2003 Trend
Benchmark 57 57 58 0
CONUS MHS 47 49 51 4
Region 1 37 41 45 8
305th Med Grp-McGuire 41 43 43 1
436th Med Grp-Dover 39 47 50 11
66th Med Grp-Hanscom 37 30 48 11
89th Med Grp-Andrews 43 45 48 5
Dewitt ACH 35 46 44 9
Guthrie AHC 39 49 54 15
Keller ACH 32 37 44 12
Kimbrough ACC-Ft Meade 35 41 50 15
NACC Groton 40 44 45 5
NACC Newport 37 43 48 11
NACC Portsmouth NH 39 43 50 11
NMCL Quantico 39 34 46 7
NNMC Bethesda 34 41 48 14
Out of Catchment Region 01 *** *** 37 ***
Walter Reed AMC 35 30 45 10
Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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