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Enrollees with Military PCM , Region 11 Customer Service 2003 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 55 | 59 | 59 |
| CONUS MHS | 51 | 53 | 48 |
| Region 11 | 55 | 60 | 52 |
| 92nd Med Grp-Fairchild | 53 | 61 | 64 |
| Madigan AMC | 58 | 64 | 39 |
| NH Bremerton | 55 | 59 | 61 |
| NH Oak Harbor | 59 | 72 | 56 |
| Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available  Download Page | |||
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