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Enrollees with Military PCM , Region 12 Customer Service 2003 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 55 | 59 | 59 |
| CONUS MHS | 51 | 53 | 48 |
| Region 12 | 54 | 66 | 54 |
| 15th Med Grp-Hickam | 52 | 61 | 51 |
| NMCL Pearl Harbor | 63 | 64 | 66 |
| Tripler AMC | 54 | 65 | 53 |
| Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available  Download Page | |||
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