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Enrollees with Military PCM , Europe Customer Service 2003 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 55 | 59 | 59 |
| CONUS MHS | 51 | 53 | 48 |
| Europe | 59 | 59 | 55 |
| 48th Med Grp-Lakenheath | *** | 67 | 57 |
| 52nd Med Grp-Spangdahlem | 43 | 51 | 57 |
| 86th Med Grp-Ramstein | 58 | 60 | 54 |
| Heidelberg Meddac | 61 | 58 | 58 |
| Landstuhl Regional Medcen | 56 | 54 | 44 |
| Wuerzburg Meddac | 64 | 49 | 62 |
| Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available  Download Page | |||
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