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Enrollees with Military PCM , Asia Customer Service 2003 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 55 | 59 | 59 |
| CONUS MHS | 51 | 53 | 48 |
| Asia | 49 | 63 | 60 |
| 121st Gen Hosp-Seoul | 43 | 57 | 47 |
| 18th Med Grp-Kadena AB | *** | *** | *** |
| 374th Med Grp-Yokota AB | *** | *** | *** |
| 51st Med Grp-Osan AB | *** | 46 | 50 |
| NH Guam-Agana | *** | *** | *** |
| NH Okinawa | *** | *** | 59 |
| NH Yokosuka | 46 | 69 | 79 |
| Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available  Download Page | |||
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