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Enrollees with Military PCM , Alaska
Courteous and Helpful Office Staff
  2001 2002 2003 Trend
Benchmark 90 90 90 0
CONUS MHS 86 86 86 0
Alaska 85 86 88 3
3rd Med Grp-Elmendorf 84 87 88 4
Bassett ACH 86 83 93 7
Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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