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Enrollees with Military PCM , Alaska Customer Service 2003 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 55 | 59 | 59 |
| CONUS MHS | 51 | 53 | 48 |
| Alaska | 59 | 63 | 51 |
| 3rd Med Grp-Elmendorf | 59 | 57 | 46 |
| Bassett ACH | *** | 75 | 58 |
| Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available  Download Page | |||
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