Enrollees with Military PCM , 2003 Composite Scores, Region 2


Enrollees with Military PCM , Region 2 2003 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	75	77	90	89	58	83	59	69	72	74	87
CONUS MHS	73	68	69	86	85	51	80	51	55	63	65	85
Region 2	70	66	63	83	83	47	76	46	50	63	62	83
1st Med Grp-Langley	69	65	60	83	81	45	75	48	49	61	66	88
4th Med Gr-Seymour Johnson	74	71	64	83	85	52	85	49	54	68	75	88
McDonald ACH	69	60	52	87	87	41	84	41	49	63	60	82
NH Camp Lejeune	66	65	61	79	81	46	80	40	43	57	54	79
NH Cherry Point	72	71	70	87	84	58	74	49	55	61	64	82
NMC Portsmouth	72	69	63	90	86	48	72	47	54	67	64	84
Womack AMC	68	63	68	76	79	46	76	47	49	62	61	82
Source: 2003 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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