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Enrollees with Military PCM , Region 2 Customer Service 2003 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 55 | 59 | 59 |
| CONUS MHS | 51 | 53 | 48 |
| Region 2 | 50 | 47 | 45 |
| 1st Med Grp-Langley | 55 | 40 | 41 |
| 4th Med Gr-Seymour Johnson | 53 | 54 | 48 |
| McDonald ACH | 32 | 48 | 43 |
| NH Camp Lejeune | 40 | 47 | 52 |
| NH Cherry Point | 57 | 52 | 65 |
| NMC Portsmouth | 54 | 52 | 38 |
| Womack AMC | 51 | 39 | 49 |
| Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available  Download Page | |||
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