Enrollees with Military PCM , 2003 Composite Scores, Region 4


Enrollees with Military PCM , Region 4 2003 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	75	77	90	89	58	83	59	69	72	74	87
CONUS MHS	73	68	69	86	85	51	80	51	55	63	65	85
Region 4	73	68	70	87	85	46	82	53	55	63	65	87
16th Med Gr-Hurlburt Field	72	67	69	89	84	47	78	50	52	59	71	84
325th Med Grp-Tyndall	78	77	75	89	89	60	85	57	62	69	67	87
42nd Med Grp-Maxwell	75	70	67	88	88	52	82	52	58	67	72	90
81st Med Grp-Keesler	75	70	68	87	85	47	85	52	61	70	72	84
96th Med Grp-Eglin	72	68	68	85	81	44	82	53	52	64	66	86
Fox AHC	78	74	77	89	87	48	78	62	63	75	73	90
Lyster ACH	68	64	67	83	79	45	74	48	45	56	58	89
NH Pensacola	73	67	71	87	87	51	85	55	55	60	57	87
Out of Catchment Region 04	72	*******	*******	88	79	*******	*******	48	51	*******	*******	85
Source: 2003 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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