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Enrollees with Military PCM , Region 4 Customer Service 2003 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 55 | 59 | 59 |
| CONUS MHS | 51 | 53 | 48 |
| Region 4 | 47 | 48 | 45 |
| 16th Med Gr-Hurlburt Field | 45 | 45 | 50 |
| 325th Med Grp-Tyndall | 65 | 61 | 56 |
| 42nd Med Grp-Maxwell | 52 | 52 | 52 |
| 81st Med Grp-Keesler | 47 | 51 | 44 |
| 96th Med Grp-Eglin | 55 | 44 | 34 |
| Fox AHC | 54 | 54 | 37 |
| Lyster ACH | 48 | 40 | 48 |
| NH Pensacola | 50 | 53 | 48 |
| Out of Catchment Region 04 | *** | *** | *** |
| Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available  Download Page | |||
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