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Enrollees with Military PCM , Region 5 Customer Service 2003 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 55 | 59 | 59 |
| CONUS MHS | 51 | 53 | 48 |
| Region 5 | 42 | 48 | 45 |
| 375th Med Grp-Scott | 48 | 53 | 50 |
| 74th Med Grp-Wright-Patt | 43 | 49 | 46 |
| Blanchfield ACH | 42 | 41 | 46 |
| Ireland ACH | 42 | 45 | 57 |
| NH Great Lakes | 38 | 49 | 34 |
| Out of Catchment Region 05 | *** | 53 | *** |
| Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available  Download Page | |||
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