Enrollees with Military PCM , Customer Service , Region 7/8


Enrollees with Military PCM , Region 7/8 Customer Service 2003
	Problem Finding/Understanding Written Material	Problem Getting Help from Customer Service	Problem with Paperwork
Benchmark	55	59	59
CONUS MHS	51	53	48
Region 7/8	50	56	51
10th Med Grp-USAF Academy	47	45	62
22nd Med Grp-McConnell	57	61	54
28th Med Grp-Ellsworth	38	58	46
341st Med Grp-Malmstrom	46	68	59
355th Med Gr-Davis Monthan	62	67	46
366th Med Gr-Mountain Home	51	63	54
377th Med Grp-Kirtland	43	35	38
509th Med Grp-Whiteman	51	69	53
55th Med Grp-Offutt	48	55	40
56th Med Grp-Luke	64	60	56
75th Med Grp-Hill	60	63	55
90th Med Grp-F.E. Warren	52	54	66
99th Med Grp-O'Callaghan	57	56	50
Evans ACH	41	57	47
Irwin ACH	48	39	48
L. Wood ACH	44	63	63
Munson AHC	46	60	48
Out of Catchment Region 08	*******	*******	*******
R W Bliss AHC	45	58	60
William Beaumont AMC	53	55	56
Source: 2003 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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