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Enrollees with Military PCM , Region 9
Customer Service
  2001 2002 2003 Trend
Benchmark 57 57 58 0
CONUS MHS 47 49 51 4
Region 9 52 57 57 5
30th Med Grp-Vandenberg 64 62 56 -7
61st Med Squad-Los Angeles 53 39 56 3
95th Med Grp-Edwards 48 54 61 13
NH Camp Pendleton 53 56 55 2
NH Twentynine Palms 54 60 51 -4
NMC San Diego 50 58 58 8
Weed ACH 52 62 64 12
Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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