Enrollees with Military PCM , 2003 Composite Scores, Region 10


Enrollees with Military PCM , Region 10 2003 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	75	77	90	89	58	83	59	69	72	74	87
CONUS MHS	73	68	69	86	85	51	80	51	55	63	65	85
Region 10	77	73	72	90	90	52	83	56	63	67	67	88
60th Med Grp-Travis	77	76	69	90	88	51	85	56	61	64	68	91
NH LeMoore	76	66	74	91	91	57	86	56	59	69	56	87
Source: 2003 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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