Enrollees with Civilian PCM , Courteous and Helpful Office Staff, All Regions


Enrollees with Civilian PCM , All Regions Courteous and Helpful Office Staff
	2001	2002	2003	Trend
Benchmark	90	90	90	0
CONUS MHS	89	90	90	1
Region 1	89	93	91	2
Region 2	89	88	88	-1
Region 3	90	87	86	-4
Region 4	91	91	91	0
Region 5	91	89	92	1
Region 6	86	89	90	4
Region 7/8	91	90	90	-1
Region 9	89	92	92	2
Region 10	90	89	93	3
Region 11	92	91	92	0
Region 12	83	*******	*******	*******
Europe	*******	*******	*******	*******
Asia	*******	*******	*******	*******
Latin America	*******	*******	*******	*******
Alaska	*******	*******	*******	*******
Source: 2003 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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