Enrollees with Civilian PCM , Customer Service , All Regions


Enrollees with Civilian PCM , All Regions Customer Service 2003
	Problem Finding/Understanding Written Material	Problem Getting Help from Customer Service	Problem with Paperwork
Benchmark	55	59	59
CONUS MHS	53	59	46
Region 1	40	51	34
Region 2	46	55	41
Region 3	62	55	58
Region 4	70	74	31
Region 5	43	56	48
Region 6	63	60	53
Region 7/8	38	52	38
Region 9	53	72	63
Region 10	37	53	*******
Region 11	*******	*******	*******
Region 12	*******	*******	*******
Europe	*******	*******	*******
Asia	*******	*******	*******
Latin America	*******	*******	*******
Alaska	*******	*******	*******
Source: 2003 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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