Enrollees with Civilian PCM , Customer Service , All Regions


Enrollees with Civilian PCM , All Regions Customer Service
	2001	2002	2003	Trend
Benchmark	57	57	58	0
CONUS MHS	48	49	53	5
Region 1	42	39	42	-0
Region 2	39	33	47	8
Region 3	50	47	58	8
Region 4	46	57	59	13
Region 5	40	36	49	9
Region 6	49	62	59	10
Region 7/8	52	54	42	-9
Region 9	54	54	63	9
Region 10	50	49	35	-14
Region 11	56	57	*******	*******
Region 12	49	*******	*******	*******
Europe	*******	*******	*******	*******
Asia	*******	*******	*******	*******
Latin America	*******	*******	*******	*******
Alaska	*******	*******	*******	*******
Source: 2003 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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