Enrollees with Civilian PCM , Claims Processing , All Regions


Enrollees with Civilian PCM , All Regions Claims Processing 2003
	Claims Handled in a Reasonable Time	Claims Handled Correctly
Benchmark	81	85
CONUS MHS	86	87
Region 1	74	72
Region 2	85	87
Region 3	88	88
Region 4	89	93
Region 5	82	87
Region 6	88	88
Region 7/8	90	87
Region 9	89	91
Region 10	88	92
Region 11	82	79
Region 12	*******	*******
Europe	*******	*******
Asia	*******	*******
Latin America	*******	*******
Alaska	*******	*******
Source: 2003 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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