Standard/Extra Users , 2003 Composite Scores, All Regions


Standard/Extra Users , All Regions 2003 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	75	77	90	89	58	83	59	69	72	74	87
CONUS MHS	82	76	79	93	91	46	82	50	70	75	74	86
Region 1	82	76	82	92	89	45	82	48	70	78	75	87
Region 2	81	80	76	92	89	40	82	52	69	78	67	86
Region 3	83	77	76	93	91	51	82	53	72	80	72	89
Region 4	84	78	79	92	93	52	84	57	74	73	80	86
Region 5	83	76	81	96	94	43	81	44	75	73	76	86
Region 6	82	70	80	93	93	50	84	49	71	76	76	83
Region 7/8	80	77	81	92	91	46	81	47	62	68	71	86
Region 9	78	69	70	89	90	45	82	45	59	68	84	82
Region 10	79	65	76	86	88	*******	77	48	66	75	*******	91
Region 11	83	77	80	96	92	39	80	48	72	71	84	89
Region 12	78	*******	*******	80	77	*******	*******	60	62	*******	*******	88
Europe	81	75	72	95	88	*******	73	59	65	72	91	82
Asia	76	72	62	77	81	*******	*******	65	68	76	57	86
Latin America	82	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	89
Alaska	81	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	79
Source: 2003 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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