Standard/Extra Users , Customer Service , All Regions


Standard/Extra Users , All Regions Customer Service
	2001	2002	2003	Trend
Benchmark	57	57	58	0
CONUS MHS	37	45	46	8
Region 1	31	36	45	14
Region 2	40	42	40	-1
Region 3	45	47	51	6
Region 4	36	47	52	16
Region 5	35	47	43	8
Region 6	37	46	50	13
Region 7/8	38	44	46	8
Region 9	48	60	45	-3
Region 10	36	*******	*******	*******
Region 11	27	57	39	12
Region 12	39	*******	*******	*******
Europe	35	*******	*******	*******
Asia	*******	*******	*******	*******
Latin America	*******	*******	*******	*******
Alaska	*******	*******	*******	*******
Source: 2003 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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