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Active Duty , All Regions
2003 Composite Scores
  Total Score Ease of Access Communication and Customer Service Ratings Prevention
  Total Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care
Trends  
Benchmark NA 75 77 90 89 58 83 59 69 72 74 87
CONUS MHS 70 66 67 85 84 47 77 44 50 58 62 85
Region 1 70 65 69 84 86 43 67 42 52 60 66 88
Region 2 67 64 61 83 83 43 70 40 47 55 57 84
Region 3 70 66 69 86 84 47 76 44 48 57 61 84
Region 4 69 64 67 86 83 41 79 45 47 56 60 87
Region 5 66 62 64 82 81 41 75 37 43 53 56 86
Region 6 70 66 65 81 82 51 84 49 52 54 66 85
Region 7/8 73 68 72 88 86 47 81 47 53 67 61 85
Region 9 73 69 69 89 89 58 83 47 54 59 65 83
Region 10 74 68 73 90 91 48 80 54 57 63 59 88
Region 11 71 67 69 86 86 54 86 46 50 54 58 85
Region 12 72 70 70 86 84 51 79 46 54 58 65 88
Europe 73 69 71 87 86 57 81 49 52 57 58 86
Asia 69 66 67 86 84 56 66 44 49 57 54 84
Latin America 69 53 66 90 95 43 *** 43 51 49 51 89
Alaska 73 68 74 91 89 58 76 49 48 52 61 86
Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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