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Active Duty , All Regions Customer Service 2003 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 55 | 59 | 59 |
| CONUS MHS | 47 | 48 | 44 |
| Region 1 | 45 | 44 | 41 |
| Region 2 | 45 | 41 | 44 |
| Region 3 | 49 | 48 | 45 |
| Region 4 | 44 | 41 | 39 |
| Region 5 | 37 | 44 | 41 |
| Region 6 | 53 | 54 | 45 |
| Region 7/8 | 45 | 49 | 46 |
| Region 9 | 63 | 58 | 52 |
| Region 10 | 43 | 54 | 47 |
| Region 11 | 56 | 56 | 49 |
| Region 12 | 45 | 62 | 47 |
| Europe | 60 | 56 | 54 |
| Asia | 48 | 60 | 59 |
| Latin America | *** | 51 | 50 |
| Alaska | 55 | 71 | 49 |
| Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available  Download Page | |||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | |||