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Active Duty , All Regions Claims Processing |
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| 2001 | 2002 | 2003 | Trend | |
| Benchmark | 83 | 83 | 83 | 0 |
| CONUS MHS | 69 | 75 | 77 | 8 |
| Region 1 | 66 | 73 | 67 | 1 |
| Region 2 | 66 | 72 | 70 | 4 |
| Region 3 | 72 | 77 | 76 | 4 |
| Region 4 | 75 | 72 | 79 | 4 |
| Region 5 | 63 | 68 | 75 | 11 |
| Region 6 | 73 | 81 | 84 | 11 |
| Region 7/8 | 73 | 78 | 81 | 8 |
| Region 9 | 63 | 75 | 83 | 20 |
| Region 10 | 69 | 82 | 80 | 11 |
| Region 11 | 73 | 78 | 86 | 14 |
| Region 12 | 69 | 81 | 79 | 10 |
| Europe | 75 | 80 | 81 | 6 |
| Asia | 59 | 60 | 66 | 7 |
| Latin America | *** | *** | *** | *** |
| Alaska | 65 | 72 | 76 | 11 |
| Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||