Active Duty , 2003 Composite Scores, Region 1


Active Duty , Region 1 2003 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	75	77	90	89	58	83	59	69	72	74	87
CONUS MHS	70	66	67	85	84	47	77	44	50	58	62	85
Region 1	70	65	69	84	86	43	67	42	52	60	66	88
305th Med Grp-McGuire	69	61	62	86	89	42	81	34	42	61	58	92
436th Med Grp-Dover	68	67	63	90	81	51	72	41	46	48	61	87
66th Med Grp-Hanscom	72	60	68	87	90	52	*******	47	52	66	65	89
89th Med Grp-Andrews	74	67	66	86	87	*******	*******	50	62	*******	78	90
Dewitt ACH	69	60	68	79	81	37	*******	45	53	*******	71	87
Guthrie AHC	64	58	66	81	78	50	64	36	46	47	52	80
Keller ACH	78	71	82	93	90	*******	*******	54	61	72	80	83
Kimbrough ACC-Ft Meade	70	63	60	84	83	50	70	42	51	63	62	92
NACC Groton	67	61	67	81	84	*******	*******	38	49	*******	56	81
NACC Newport	77	76	78	88	88	*******	*******	58	66	68	70	90
NACC Portsmouth NH	74	72	75	93	89	52	73	47	54	51	72	89
NMCL Quantico	70	65	63	84	88	47	76	37	50	65	66	86
NNMC Bethesda	71	69	67	79	87	52	71	47	51	55	67	90
Out of Catchment Region 01	69	64	79	83	87	37	62	39	54	56	67	84
Walter Reed AMC	68	66	61	80	86	42	62	38	50	66	66	92
Source: 2003 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users