Active Duty , Customer Service , Region 1


Active Duty , Region 1 Customer Service 2003
	Problem Finding/Understanding Written Material	Problem Getting Help from Customer Service	Problem with Paperwork
Benchmark	55	59	59
CONUS MHS	47	48	44
Region 1	45	44	41
305th Med Grp-McGuire	50	34	43
436th Med Grp-Dover	*******	40	63
66th Med Grp-Hanscom	*******	49	52
89th Med Grp-Andrews	*******	*******	*******
Dewitt ACH	*******	45	24
Guthrie AHC	57	46	47
Keller ACH	*******	*******	*******
Kimbrough ACC-Ft Meade	60	46	45
NACC Groton	*******	38	*******
NACC Newport	*******	*******	*******
NACC Portsmouth NH	50	52	52
NMCL Quantico	49	44	48
NNMC Bethesda	54	53	49
Out of Catchment Region 01	35	43	31
Walter Reed AMC	40	38	49
Source: 2003 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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