 |
 |
||
|
Active Duty , Asia Customer Service 2003 |
|||
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 55 | 59 | 59 |
| CONUS MHS | 47 | 48 | 44 |
| Asia | 48 | 60 | 59 |
| 121st Gen Hosp-Seoul | 41 | 53 | 48 |
| 18th Med Grp-Kadena AB | *** | *** | *** |
| 374th Med Grp-Yokota AB | *** | *** | *** |
| 51st Med Grp-Osan AB | *** | *** | *** |
| NH Guam-Agana | *** | *** | *** |
| NH Okinawa | *** | *** | *** |
| NH Yokosuka | *** | *** | 84 |
| Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available  Download Page | |||
|
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | |||