Active Duty , 2003 Composite Scores, Region 3


Active Duty , Region 3 2003 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	75	77	90	89	58	83	59	69	72	74	87
CONUS MHS	70	66	67	85	84	47	77	44	50	58	62	85
Region 3	70	66	69	86	84	47	76	44	48	57	61	84
20th Med Grp-Shaw	69	71	61	91	88	*******	*******	45	38	44	*******	84
45th Med Grp-Patrick	74	68	71	89	84	51	82	52	53	61	61	92
6th Med Grp-MacDill	71	65	70	84	85	*******	*******	42	52	55	65	93
78th Med Grp-Robins	70	68	64	86	85	38	79	46	50	57	61	93
Eisenhower AMC	68	65	63	77	80	49	81	46	43	64	56	87
Martin ACH	68	64	68	89	83	*******	*******	37	42	*******	*******	79
Moncrief ACH	79	77	86	92	93	*******	*******	55	76	69	73	82
NH Beaufort	73	77	79	94	93	*******	*******	43	51	*******	*******	77
NH Charleston	70	79	*******	85	88	*******	*******	40	55	*******	*******	69
NH Jacksonville	69	61	68	84	82	47	81	48	48	51	54	85
Out of Catchment Region 03	70	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	87
Winn ACH	67	61	66	86	84	*******	*******	36	42	60	*******	77
Source: 2003 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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