Active Duty Dependents , 2003 Composite Scores, All Regions


Active Duty Dependents , All Regions 2003 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	75	77	90	89	58	83	59	69	72	74	87
CONUS MHS	72	68	70	85	84	51	81	54	57	66	68	79
Region 1	72	67	71	86	88	41	73	47	61	67	68	83
Region 2	70	65	63	81	81	48	84	52	51	67	69	77
Region 3	73	68	70	84	84	51	81	57	59	69	72	79
Region 4	72	68	70	84	83	51	81	51	57	64	68	81
Region 5	70	65	71	86	84	43	76	49	57	59	68	76
Region 6	76	69	72	88	86	61	89	63	61	66	73	78
Region 7/8	71	68	72	86	83	48	79	51	56	64	65	78
Region 9	72	67	70	82	85	56	83	55	58	70	65	74
Region 10	75	69	75	86	83	53	86	57	59	74	71	79
Region 11	73	73	69	90	87	56	76	55	56	63	69	80
Region 12	73	72	70	86	83	66	83	60	56	64	53	81
Europe	74	71	73	84	84	58	89	59	54	61	67	79
Asia	71	74	69	85	84	53	72	52	54	63	62	80
Latin America	79	67	75	91	89	*******	*******	73	76	80	*******	83
Alaska	69	68	67	81	78	50	84	50	50	52	63	79
Source: 2003 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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