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Active Duty Dependents , All Regions Customer Service 2003 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 55 | 59 | 59 |
| CONUS MHS | 51 | 52 | 49 |
| Region 1 | 37 | 44 | 43 |
| Region 2 | 51 | 47 | 45 |
| Region 3 | 58 | 47 | 49 |
| Region 4 | 47 | 52 | 54 |
| Region 5 | 36 | 48 | 46 |
| Region 6 | 65 | 62 | 57 |
| Region 7/8 | 46 | 50 | 49 |
| Region 9 | 54 | 66 | 47 |
| Region 10 | 64 | 54 | 42 |
| Region 11 | 49 | 56 | 64 |
| Region 12 | 70 | 64 | 62 |
| Europe | 61 | 59 | 54 |
| Asia | 52 | 45 | 62 |
| Latin America | *** | *** | *** |
| Alaska | *** | 47 | 42 |
| Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available  Download Page | |||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | |||