Retirees and Dependents , 2003 Composite Scores, All Regions


Retirees and Dependents , All Regions 2003 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	75	77	90	89	58	83	59	69	72	74	87
CONUS MHS	82	74	78	92	90	53	85	59	69	70	72	89
Region 1	83	75	79	93	90	50	83	55	68	75	76	88
Region 2	82	76	75	93	90	48	83	58	69	73	69	88
Region 3	82	72	76	91	89	56	86	61	69	72	71	90
Region 4	84	73	79	93	92	55	88	63	71	70	77	87
Region 5	83	77	80	94	91	47	81	53	74	72	75	88
Region 6	83	72	79	92	90	56	86	62	68	69	72	89
Region 7/8	82	76	79	92	90	54	85	57	65	65	69	89
Region 9	82	73	75	91	90	60	87	60	68	65	69	88
Region 10	82	76	77	92	90	47	85	56	71	67	70	87
Region 11	82	75	76	94	90	53	85	59	68	61	72	92
Region 12	84	70	78	88	89	61	87	67	72	76	77	88
Europe	85	76	76	95	93	*******	*******	62	70	73	90	87
Asia	78	58	65	87	76	*******	*******	65	68	80	76	86
Latin America	82	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	85
Alaska	82	73	78	90	88	62	72	61	69	75	75	88
Source: 2003 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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