Retirees and Dependents , Customer Service , All Regions


Retirees and Dependents , All Regions Customer Service 2003
	Problem Finding/Understanding Written Material	Problem Getting Help from Customer Service	Problem with Paperwork
Benchmark	55	59	59
CONUS MHS	50	58	50
Region 1	51	52	46
Region 2	48	52	44
Region 3	56	56	55
Region 4	56	61	48
Region 5	42	50	49
Region 6	53	62	51
Region 7/8	48	64	49
Region 9	48	69	63
Region 10	41	62	37
Region 11	48	59	52
Region 12	58	80	45
Europe	*******	*******	*******
Asia	*******	*******	*******
Latin America	*******	*******	*******
Alaska	54	63	*******
Source: 2003 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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