Retirees and Dependents , Customer Service , All Regions


Retirees and Dependents , All Regions Customer Service
	2001	2002	2003	Trend
Benchmark	57	57	58	0
CONUS MHS	48	52	53	5
Region 1	38	43	50	12
Region 2	46	48	48	2
Region 3	51	51	56	5
Region 4	48	56	55	7
Region 5	41	46	47	6
Region 6	51	55	56	4
Region 7/8	49	53	54	4
Region 9	55	67	60	5
Region 10	51	57	47	-4
Region 11	53	60	53	-0
Region 12	54	58	61	7
Europe	*******	52	*******	*******
Asia	*******	*******	*******	*******
Latin America	*******	*******	*******	*******
Alaska	*******	57	62	*******
Source: 2003 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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