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All Users , All Regions
2003 Composite Scores
  Total Score Ease of Access Communication and Customer Service Ratings Prevention
  Total Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care
Trends  
Benchmark NA 75 77 90 89 58 83 59 69 72 74 87
CONUS MHS 75 69 72 87 86 50 82 51 58 65 67 85
Region 1 74 69 73 87 88 45 75 47 59 68 70 87
Region 2 72 68 66 86 85 46 79 48 55 66 64 83
Region 3 75 69 72 87 86 52 82 53 59 67 67 86
Region 4 76 68 73 88 87 49 84 54 59 65 70 86
Region 5 73 69 72 88 85 44 78 45 58 63 66 84
Region 6 76 69 72 86 86 55 86 56 60 64 70 85
Region 7/8 75 71 75 89 87 50 82 51 58 65 65 86
Region 9 76 70 71 88 88 58 85 53 60 65 66 82
Region 10 77 71 75 90 89 48 84 55 63 67 66 86
Region 11 75 71 72 89 88 54 83 52 58 59 65 86
Region 12 75 71 72 87 85 59 83 54 59 65 64 86
Europe 75 72 73 88 87 57 84 55 56 61 65 84
Asia 71 68 68 87 84 58 68 49 54 62 59 82
Latin America 78 54 69 93 95 56 93 55 68 68 70 86
Alaska 74 70 73 89 86 58 79 53 54 59 65 85
Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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