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All Users , All Regions
Courteous and Helpful Office Staff
  2001 2002 2003 Trend
Benchmark 90 90 90 0
CONUS MHS 87 87 87 0
Region 1 88 89 87 -1
Region 2 85 86 86 0
Region 3 86 85 87 1
Region 4 90 89 88 -1
Region 5 87 89 88 0
Region 6 87 87 86 -0
Region 7/8 89 88 89 -0
Region 9 85 86 88 3
Region 10 90 88 90 0
Region 11 88 90 89 1
Region 12 86 89 87 1
Europe 88 88 88 0
Asia 87 90 87 0
Latin America 91 88 93 2
Alaska 85 87 89 3
Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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Prime Enrollees   Enrollees with Military PCM   Enrollees with Civilian PCM   Standard/Extra Users  
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