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All Users , All Regions
Customer Service
2003
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 55 59 59
CONUS MHS 49 53 47
Region 1 45 47 43
Region 2 48 47 44
Region 3 54 51 50
Region 4 50 53 46
Region 5 39 47 45
Region 6 56 59 50
Region 7/8 47 55 47
Region 9 55 64 54
Region 10 46 57 41
Region 11 51 57 53
Region 12 57 68 52
Europe 57 58 55
Asia 54 60 60
Latin America 49 53 67
Alaska 57 65 51
Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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 Prime Enrollees   Enrollees with Military PCM   Enrollees with Civilian PCM   Standard/Extra Users  
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